Overview HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure. Features Provides 4-hour response for HP hardware. Provides 2-hour response on software support through telephone access to highly trained support personnel. Updates HP software and select third party software at a predictable cost. Provides advantageous subscription savings on software updates. Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.